Monarch Sod respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, interact with us, or use our services, including text message communications. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information You Provide to Us
- Name, email address, phone number, and other contact details when you fill out forms or communicate with us.
- Preferences and other details you share when requesting services or participating in promotions.
b. Automatically Collected Data
- Information about your device, browser type, and IP address.
- Browsing behavior, such as pages visited, time spent, and interactions with our site.
c. Cookies and Tracking Technologies
- Cookies and similar tools to improve functionality, analyze website usage, and deliver relevant content.
d. SMS Communication Data
- Your phone number when you opt into receiving text messages.
- Message content, delivery statuses, and interactions with our text messages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide our products and services, including scheduling deliveries or installations.
- To communicate with you, including updates, promotional offers, or customer support via email, phone, or text message.
- To analyze and improve our website, services, and customer experience.
- To comply with legal obligations and protect against fraud.
Text Message Communication
If you opt-in to receive text messages from us, we may use SMS to:
- Send updates about your orders or services.
- Share promotional offers or company news.
- Respond to your inquiries.
You can opt-out of receiving SMS messages by replying “STOP” to any message.
3. Sharing Your Information
We only share your data with trusted parties, such as:
a. Service Providers
Third-party companies that help us provide services, including texting platforms, payment processors, and analytics providers.
b. Legal Compliance
We may disclose your information if required by law or to respond to valid legal requests.
4. Data Protection
We implement industry-standard practices to secure your personal information, including:
- Encryption for sensitive data during transmission and storage.
- Restricted access to personal information to authorized personnel only.
- Regular monitoring and updating of our security systems.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and Correction: Request access to or correction of your personal information.
- Data Deletion: Request deletion of your data, subject to legal and operational requirements.
- Opt-Out: Unsubscribe from promotional emails or reply “STOP” to opt-out of text messages.
For assistance with your privacy rights, please contact us using the details below.
6. Retention of Data
We retain personal data only as long as necessary to provide our services, comply with legal obligations, or fulfill the purposes outlined in this policy. Text message data is retained in accordance with these standards.
7. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or services. Updates will be posted on this page with the updated date. Significant changes will be communicated via email or text message, where applicable.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
